• Country Operations Manager, Germany

    Location DE-Essen
    Requisition ID
    Business Area
    Business Assurance
    Location Details
    Position Type
    Permanent employment
  • Local Unit & Position Description

    The Country Operations Manager supports the Regional Operations Manager in developing and maintaining DNV GL’s culture and reaching business goals through professional and consistent Operations deliveries throughout the applicable country (country can mean a cluster of countries)


    The Country Operations Manager shall advice, challenge and support the Regional Operations Team in operations related matters.


    The Country Operations Manager shall actively promote, support and facilitate the fulfilment of DNV GL's Purpose, Vision and Values, and shall foster a culture of cooperation across the country.


    The Country Operations Manager shall plan, co-ordinate, support, follow-up and improve the activities of the Country in accordance with the framework in the DNV GL strategy, budget, the DNV GL Management System (DMSG) and other instructions given by the Regional Operations Manager.



    Major areas of responsibility are:

    • Responsible for ensuring and improving for operational efficiency and effective service delivery throughout the Country
    • Together with the Country Sales Manager accountable to meet Country business goals  and performance targets
    • Monitor and follow up forecast and business results at Country level
    • Enhance and simplify the operational interaction within the countries by closely cooperating with other Country Operations Managers, promote best practice sharing
    • Monitor the level of the performances of the people reporting to the function in order to evaluate the achievement of pertinent KPIs
    • Coordinate the individual Non-Exclusive personnel in order to achieve the established business goals
    • Cooperate with Finance for the forecast preparation and analysis related to Country production activities/services
    • Analyze and define the coverage of qualified resources needs (volume, schemes, qualification, geography) in relation to budget targets and ensure focus on continuous service quality improvement through management and development of people
    • Guarantee a homogenous approach at Country level in managing resources, performing activities, communication and cooperation within the country and in relation to other countries.
    • Cooperate with the Country Sales Manager on the areas where services could be developed to enhance DNV GL's position in the market place.
    • Support sales activities (presentations, customer visits) for new and existing customers.
    • Ensure professional customer support which leads to a high customer satisfaction and market reputation.
    • Acts as the primary contact towards accreditations bodies and global accredited units.
    • Monitoring and managing of impartiality issues. Ensuring the independent nature of the certification schemes is not compromised at any time.
    • Handling of complaint management and follow up of relevant actions.
    • Approval of expenses within the limits as given in chart of authorities

    Position Qualifications

    • You have experience in a management position and understands the Certification business.
    • You are a team player, self-driven and thrive for opportunities to put your skills and personality to use creating customer value and DNV GL impact
    • You are structured, analytical, flexible ,result oriented with a customer centric mindset
    • You have excellent communication skills, verbally and written, and are a quick learner
    • You are sociable, creates a good atmosphere and recognize that feedback is the fuel of high performing teams
    • You know how to utilize the organization and its resources to work smart and efficient
    • You are committed to DNV GL Values and Expectations to Leaders, and demonstrates this through your daily work/decision making

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.


    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.


    DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

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