OnGuard & Agresso Junior Support Analyst provides 2nd Line Support and daily maintenance of process and technical issues with OnGuard and Agresso. The role requires experience of working with ERP systems as SuperUser/PowerUser or as a Support Analyst/Consultant. The role is supposed to ultimately provide a whole range of support and implementation services for both systems, including exposure to technical elements like writing SQL queries and extracting data from database (MS-SQL Server). As this is a junior role, all training and coaching is provided.
OnGuard is a credit collection tool used in several countries and will be rolled out to other GSS countries during 2018. Cloud-based, requires assistance on setting up new countries, new users, collection letters, and daily maintenance. OnGuard is currently integrated with Oracle Finance and Agresso.
Agresso is used in approx. 170 legal entities and 3000 number of users as a Finance ERP system for GL, AP, and AR departments. This is a global installation which will be sunset and replaced with Oracle Finance within next few years. However, some new clients are set up as an intermediate solution before converting to Oracle Finance.
This role also requires a hand-on experience on operational reporting via common tools like Microsoft Excel, PowerBI, and similar. SQL and database knowledge is desired for this position.
DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.
We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.
Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.
With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.
The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.
GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.