OnGuard & Agresso Junior Support Analyst

Location PL-Gdynia
Requisition ID
Business Area
Global Shared Services
Technical Support
Location Details
Gdynia, Poland
Position Type
Permanent employment
Close Date (dd/mm/yyyy)

Local Unit & Position Description

OnGuard & Agresso Junior Support Analyst provides 2nd Line Support and daily maintenance of process and technical issues with OnGuard and Agresso. The role requires  experience of working with ERP systems as SuperUser/PowerUser or as a Support Analyst/Consultant. The role is supposed to ultimately provide a whole range of support and implementation services for both systems, including exposure to technical elements like writing SQL queries and extracting data from database (MS-SQL Server). As this is a junior role, all training and coaching is provided.


OnGuard is a credit collection tool used in several countries and will be rolled out to other GSS countries during 2018.  Cloud-based, requires assistance on setting up new countries, new users, collection letters, and daily maintenance. OnGuard is currently integrated with Oracle Finance and Agresso.


Agresso is used in approx. 170 legal entities and 3000 number of users as a Finance ERP system for GL, AP, and AR departments. This is a global installation which will be sunset and replaced with Oracle Finance within next few years. However, some new clients are set up as an intermediate solution before converting to Oracle Finance.


This role also requires a hand-on experience on operational reporting via common tools like Microsoft Excel, PowerBI, and similar. SQL and database knowledge is desired for this position.


Key tasks:

  • Conduct daily system health monitoring, checks on systems availability and work with monitoring team and other colleagues to develop and maintain monitoring system of the data flow between applications (interfaces)
  • Respond to and resolve 2nd Line incidents logged via our global IT Service Desk, providing solutions to known incidents and problems, diagnosing and working to resolve undefined problems as they occur.  Prioritize ticket resolution workload on predefined Service Level Agreements;
  • Provide daily support like setting up new users, setting access privileges, review error log, participate in period closing activities (if needed), importing variable data (e.g. exchange rates), etc.
  • Provide implementation services for new OnGuard and Agresso clients after training and preparations.
  • Act as a key technical escalation point and for system issues on-site, take a lead in driving resolutions for system problems where possible, escalating and involving relevant teams where required.
  • Preparing cases for escalation to 3rd line support team (as System Provider) whilst maintaining the relationship with the customer until issue is closed.
  • Provide support and training for business users. Actively participate in patch and new system version testing.
  • Maintain Knowledge Base for all known issues and tasks. Become a single point of contact for all cases and questions related to supported system.
  • Collect, process, and implement change requests concerning new functionality for responsible system.

Position Qualifications

  • Familiar with ERP systems (Agresso/Oracle eBusiness Suite/IFS/SAP/Movex, etc.) as SuperUser / PowerUser or Support Analyst
  • Working knowledge of financial processes for GL, AR, AP.
  • Working knowledge of Microsoft Excel
  • Working knowledge of SQL (preferred)
  • Familiar with ITIL processes (Incident, Change and Problem Management)
  • Working experience in an international/global enterprise
  • Customer and result orientation
  • Service minded and positive attitude
  • Excellent verbal and written English skills
  • Attention to the details and analytical skills
  • Willing to learn new technical skills

Company & Business Area Description

DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.


Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.


The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.


GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed