The purpose of the role is to lead and manage the Customer Support and Planning department with the main purpose of ensuring that both our new and existing customers experience a smooth professional process from initial planning to final service delivery. The Customer Service department consists of around 12 people.
This is a great opportunity to add value and make a difference and we will only be shortlisting candidates who can demonstrate:
Furthermore, we are looking for a candidate who is:
We are looking primarily for a real "customer focused person" who has personal drive, is outgoing and forward leaning. You must have positive and constructive attitude and oriented to work closely with your colleagues in both the local unit in UK and other DNV GL business units around the globe
We expect that you act in accordance with our expectations to leaders:
Some travel required in UK and Europe for internal and external meetings with colleagues and clients
DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.
We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.
Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.
With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.
DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.