• Service Delivery Manager

    Location PL-Gdynia
    Requisition ID
    Business Area
    Global Shared Services
    Location Details
    Gdynia, Poland
    Position Type
    Permanent employment
    Close Date (dd/mm/yyyy)
  • Local Unit & Position Description

    The Global Centre Finance will deliver high quality services to European countries related to Accounts Payable, Accounts Receivable and Record to Report processes. Services will be rendered in close collaboration with the GSS Finance Regional Centres, together developing the Global Shared Service Finance function for DNV GL.


    Key Tasks

    • Coordination of monthly management & KPI reports which facilitate global GSS performance management
    • Support implementation and effective use of tools and processes (e.g. further improvement of BI tools)
    • Taking a supervisory/supporting role on major internal programs and improvement initiatives
    • Monitor recruitment and training needs
    • Coordinating delivery of operational and organizational initiatives in order to achieve GSS goals
    • Assembling regular status reports, maintaining up-to-date reports and presentations on the GSS and other documents as required
    • Coordinating Service Management Framework for the GSS:
    • Preparation of the Service Deck,
    • Scheduling and facilitating business review sessions
    • Following up with the GSS management and the business and functional representatives on the agreed action plans
    • Actively support and consult Global Centre Manager GSS Finance in his/her management teams on practical and financial matters;
    • Hold responsibility for the stewardship and reporting of the Global Centre’s financial status;
    • Close communication with GC Controller
    • Conduct ad-hoc analysis;
    • Build, review and manage exception reports, KPIs, and other key indicators of performance/output

    Position Qualifications

    • Knowledge and experience in Finance and Accounting / Shared Service Center / Outsourcing is an advantage
    • Excellent communication, presentation, organizational skills, tenacious and assertive, with a positive ‘can do’ attitude
    • Good negotiation and persuasion skills, as well as excellent customer facing skills with ability to build rapport quickly in a multicultural environment
    • Ability to work to tight deadlines as well as manage conflicting time demands and multiple programs simultaneously
    • Ambitious and result-oriented with the ability to take actions and produce desired outcomes with limited direction
    • Program and project management skills and experience is an asset
    • Fluent English is essential
    • Strong Excel, Power Point and Presentation skills is a must

    We offer

    • Attractive relocation package
    • Multinational working environment
    • Grant to study
    • Grant to foreign languages learning
    • Grant for sport or other hobbies
    • Medical package
    • Complex adaptation training
    • Modern and innovative technologies
    • Attractive working environment based in Gdynia – fruit days, great coffee, ergonomic space, high- tech equipment
    • Great team spirit and friendly work atmosphere

    Company & Business Area Description

    Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.


    Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.


    Originated in 1864, DNV GL operates globally in more than 100 countries with our 15,000 professionals dedicated to helping our customers make the world safer, smarter and greener.


    The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.


    GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.


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