• Training Systems Support

    Location US-TX-Katy | US-Nationwide
    Requisition ID
    2018-11256
    Business Area
    Business Assurance
    Category/Discipline
    Business Support
    Location Details
    The preferred location for this position is in our Katy, TX office (Houston, TX area). Will also consider work from a remote home office in the U.S.
    Position Type
    Permanent employment
  • Local Unit & Position Description

    Brief Team and Position Summary:

     

     

    DNV GL Business Assurance North America is seeking to fill the role of Training System Support.  The Training System Support position is intended to provide support to internal and external clients.  The preferred location for this position is in our Katy, TX  office (Houston, TX area).  Will also consider work from a remote home office in the U.S. 

     

    Tasks May Include: 

     

    The areas of responsibility may include, but are not limited to the following:

    • Process public training registrations, transfers and cancellations
    • Coordinate, schedule and assist with public training courses
    • Process venue contracts (set up, negotiating, etc.)
    • Calling clients for public training sales (<20 % of the job)
    • Request production and ensure proper delivery of training materials
    • Provide customer service and follow-up on client requests
    • Generate and distribute training certificates
    • Process incoming referral requests
    • Administer support for live online training courses
    • Complete private training quoting processes
    • Review private training invoicing
    • Process post-course documentation for certified and non-certified courses
    • Process interoffice agreements and assure internal resources fulfillment
    • Issue ISRS licenses and process payments

    Position Qualifications

    Requirements: 

    • High School Diploma or Equivalent 
    • 1-3 years in customer service related role (Phone / F2F)
    • If home-based, 1-3 years’ experience in a home office environment
    • Proficiency in Word, Excel, Power Point, Access, and SharePoint
    • Advanced knowledge in Microsoft Word
    • Knowledge and experience working with computers, various software applications and online research.                
    • Strong clerical/office experience.  Should be familiar using office equipment (fax, scanner, copiers, etc.)
    • We conduct pre-employment drug and background screening

    Behavioural Competencies: 

    • Is systematic and well organized, defines clear priorities; plans well ahead and with realistic time-scale
    • Quickly understands and analysis complex issues and problems comes up with sound and rational judgements
    • Communicates in a clear, precise and structure way; speaks with authority and conviction; presents effectively
    • Results Oriented - is target oriented and pragmatic in approach; focused in reaching results; solves problems fast and effectively. Plans and follows the steps to reach personal goals 
    • Shows drive and determination; take an optimistic approach to work; remains focused and in control under pressure. Bring calmness to every situation to find the best solution. 

     **Immigration-related benefits (for example, visa sponsorship) are not available for this position**

     

    Opportunities Beyond Business

    Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future.

    Please visit our website at www.dnvgl.com  

     

     

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

     

    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

     

    DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

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