• CRM Support Engineer

    Location PL-Gdynia
    Requisition ID
    2018-11477
    Business Area
    Global Shared Services
    Category/Discipline
    Information Technology/Software Development
    Position Type
    Permanent employment
  • Local Unit & Position Description

    Customer Relationship Management Section is in the process of extending our Section and Support team to be present in Gdynia, (currently represented in Høvik and Arnhem)

    You will be part of our Global Operation Team. Unit’s main office is located at Høvik, with a satellite in Arnhem and associated support hubs in Shanghai and Houston.

     

    We are responsible for the Operation & Support of our Siebel applications and Oracle Cloud instances where we need to strengthen our team.
    One of our core application is in the transition phase to be moved to Oracle Cloud. You will take part in this exciting and challenging journey.

     

    Main responsibilities will include:

    • Coordinate support activities with all support hubs world-wide
    • Provide 2nd and 3rd line application and process support to the users
    • Keep Support documentation up to date
    • Participate in problem and change management of the applications
    • Contribute to enhancing the applications to improve our business units competitive edge
    • Contribute to enhancing the users’ application knowledge through dedicated application support web sites
    • Support and monitor the business units' usage of the applications
    • Participate in user acceptance testing
    • Work closely with our main partners for software development; Deloitte, Infosys, and Digital Solution
    • Depending on competence; participate in or manage projects related to the development, maintenance or testing of systems within own unit or other GSS IT units

    Position Qualifications

    Successful candidates should have good understanding of the IT technical aspects as well as interest in the supported business processes. We are looking for persons with experience or knowledge in several of the following areas:

     

    • Proficiency in English – spoken and written; the working language is English
    • Experience with Application support 
    • Experience with system integrations
    • Knowledge of Oracle Cloud applications
    • Have good communication skills
    • Enjoy working in an international environment
    • Have a systematic and analytical approach to tasks at hand
    • Be service-oriented and have a proactive attitude
    • Have the ability to work individually, and at the same time maintain a high team spirit
    • Enjoy new challenges and personal drive to achieve our objectives

    DNV GL offers to the successful candidate:

    • A competitive salary and benefit package according to relevant experience and qualifications
    • Full time employment contract in regular working hoursInternal trainings and language courses
    • Career perspectives in an international environment

     

    Please submit your resume in English.

    Company & Business Area Description

    Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.

     

    Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

     

    Originated in 1864, DNV GL operates globally in more than 100 countries with our 15,000 professionals dedicated to helping our customers make the world safer, smarter and greener.

     

    The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

     

    GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

     

    In Poland, DNV GL has a strong presence with more than 300 employees working within Maritime, Business Assurance, Energy, Software and GSS, with GSS IT delivering services to DNV GL worldwide.

     

    GSS is expanding in Poland by building a centre in Gdynia, delivering selected services within HR, Finance, Real Estate Management & Procurement.

     

    We are looking for dedicated employees with strong skill sets, a professional service oriented attitude and team spirit. This is an exciting opportunity to be part of building our new centre and working within an international organization with a globally recognized brand.

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