• Junior IT Support Analyst

    Location PL-Gdynia
    Requisition ID
    2018-11503
    Business Area
    Global Shared Services
    Category/Discipline
    Information Technology/Software Development
    Location Details
    Gdynia, Poland
    Position Type
    Permanent employment
  • Local Unit & Position Description

    Global Shared Services IT (GSS IT) is the DNV GL IT organization responsible for delivering a wide range of IT capabilities and capacities to business and corporate units and to end users worldwide. GSS IT with nearly 400 employees worldwide is the internal service provider for IT support globally in DNV GL and has a key role in system evaluation, development and integration.
     
    We are seeking a Junior IT Support Analyst. The Junior IT Support Analyst will report to the Group Leader. 
     
    Responsibilities:

    • Provide exceptional customer service within fixing incidents at first contact (where possible)
    • Installing and configuring computer hardware, operating systems and applications
    • Troubleshooting systems, multiple applications and network issues
    • Prioritizing and managing many open tickets at the same time
    • Take ownership of registered cases, tracking the progress of all calls and follow-up with the customer to ensure that they are satisfied with the resolution
    • Follow processes to ensure that a high quality of service is provided to internal and external customers Provide basic in-house training to end-users
    • Take part in testing of new releases or contribute to virtual teams in project work
    • Represent the service desk at team and department meetings when required
    • Develop and maintain knowledge and skills and keep up-to-date with new processes, procedures and developments (Utilize knowledge base system and contribute to the knowledge base)

    Position Qualifications

    Job Requirements:

    • Bachelor's degree in faculty of Electronics, Telecommunications and Informatics or similar; Student that is finishing last year of studies or fresh graduate in Informatics or related
    • Proficiency in English: strong verbal and written communication skills (the working language is English)
    • Good knowledge of MS Windows 10 operating systems and other Microsoft products
    • Good knowledge of Windows Server basics (Active Directory, Network Sharing, Permissions, Management Console)
    • Recent support center/technical support experience will be an advantage

     

    Characteristics of Successful Employees

    • Excellent communication skills and cultural awareness
    • Positive attitude and customer focus
    • Attentive to detail and deadlines
    • Ability to multi-task, prioritize and work under pressure
    • Passion and willingness to learn

     

    Format of operation and duties:

    • Shift and duty-based work
    • Backup on-call duty (weekend coverage rotated between team members)
       

    DNV GL offers to the successful candidate:

    • Full time employment contract
    • The opportunity of long-term career perspectives in an international environment
    • Training and development opportunities
    • Attractive free benefits – fruit days, great coffee, canteen
    • Modern working environment at Łużycka Office Park in Gdynia
    • Great working atmosphere and support from your colleagues

    Please submit your resume in English. 

     

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

     

    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

     

    The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.

     

    GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

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