• Team Leader HR IT Process Support

    Location PL-Gdynia
    Requisition ID
    Business Area
    Global Shared Services
    Information Technology/Software Development
    Position Type
    Permanent employment
  • Local Unit & Position Description

    DNV GL’s global HR system “Partner” is based on the Oracle HCM Cloud platform including different Oracle Cloud PaaS services as well as Seertech’s iLearning Plus implemented in November 2017. Additionally, we are running a recruiting system based on iCIMS Cloud Solution. The HR Applications Competence Centre manages existing and new implemented applications in high quality, efficiency and under one governance in GSS IT.


    The Team Lead HR Process Support will have line responsibility for a team of 3 employees in Gdynia and the service responsibility for the HR process support service “Partner Support Desk (PSD)” in DNV GL. The team lead reports into the Head of HR Applications Competence Centre which is part of the GSS IT Global Application Services organization (S-IA).


    The focus for this role will be to manage, support and enhance the DNV GL HR applications process support and participate in GSS IT projects related to HR processes ensuring alignment and co-operation with the HR community and the DNV GL overall system landscape, VerIT Enterprise.


    Your key tasks and deliveries will include, but not limited to:

    • Provide leadership, expertise and guidance to the team members of the HR Process Support team to enable them to provide timely and accurate services and responses to queries;
    • Lead and act as a quality controller across all aspects of the support function to ensure consistency in policy application, advice and customer service
    • Support the improvement process for HR applications;
    • Work closely with the Head of Section to set performance targets, team work plans, and mitigate identified risk areas;
    • Ensure service provision within the agreed Service Level Agreements (SLA’s);
    • Act as the contact point for HR application support related function across the wider organization;
    • Collaboration with the HR Application Management team to work on defect resolution and enhancements for the HR systems;
    • Manage resource and work planning function and allocate tasks within the team accordingly;
    • Managing Individual Performance (MIP) dialogue with the team members;
    • Being part of the Partner Support Desk and taking duty to serve the PSD by solving most support cases independently and otherwise with assistance of your colleagues.


    Additional tasks might be added.

    Position Qualifications


    • Higher Education (Bachelors’ Degree, Master preferred);
    • The successful candidate will be an individual who is able to take user needs and deliver end-to-end support;
    • Solid interest in HR technology will be key to achieving in this role;
    • Knowledge and experience of DNV GL’s HR systems (Oracle HCM and OTBI, MyLearning, Advanced MS Office user) is an advantage;
    • Proficient in English, spoken and written, additional languages are an advantage;
    • Knowledge of Share point administration and web publication will be an advantage;
    • Leadership and management experience as well as support organisation experience are an advantage.


    • Significant experience in application management processes;
    • Line manager experience preferably in leading international, virtual teams;
    • Leadership qualifications to empower and motivate the team members;
    • Significant functional and technical hand-on experience in one of the HR applications technologies the role will be responsible for, preferably Oracle HCM Cloud;
    • Very good understanding in end-to-end HR processes and its implementation into HR systems;
    • Ability to manage and prioritize multiple tasks to tight deadlines;
    • Comfortable with new challenges and a personal drive to achieve goals;
    • Well organised and proactive working mentality;
    • Strong analytical expertise and capacity of solving problems;
    • Ability to work in a fast pace and is team-oriented;
    • Strong written/verbal communication and presentation skills in English;
    • Good networking and interpersonal skills, also across cultures and organisational boundaries;
    • Reasonable international travel must be expected.



    The position offers excellent opportunities for professional and personal growth in an international environment with high focus on competence, innovation and team work. You will have the opportunity to develop your global network within the whole of DNV GL, and to increase your competence within both IT and HR.
    With us, you will get the chance to work across borders with highly skilled colleagues to make the world safer, smarter and greener.

    Company & Business Area Description

    The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.

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