• Technical Support Engineer

    Location UK-London
    Requisition ID
    2018-11674
    Business Area
    Digital Solutions
    Category/Discipline
    Technical Support
    Position Type
    Permanent employment
    Close Date (dd/mm/yyyy)
    21/1/2019
  • Local Unit & Position Description

    DNV GL - Digital Solutions is a major supplier of strategic, technical software within the oil and gas, process, energy and maritime industries. It also deploys innovative QHSE solutions within general industry, healthcare and transportation/aviation sectors. Our customer base is global.

    Working closely with colleagues in the Plant Ecosystem, the Technical Support Engineer role will entail assisting our customers in their daily use of advanced software products such as Phast & Safeti, Maros & Taro.

    Phast and Safeti deliver industry standard methods for carrying out Quantitative Risk Assessments of offshore and onshore process, chemical and petrochemical facilities. They allow the safety of an installation to be assessed against any risk criteria and provide valuable guidance concerning possible mitigation measures, such as changes in design, operation, response or land use planning.

    Maros & Taro are advanced RAM (reliability, availability, maintainability) software tools for predicting asset performance and hence allowing production efficiency to be optimised whilst minimising costs.

    DNV GL Digital Solutions Plant ecosystem is seeking a Technical Support Engineer to join our Technical Support team. This role will most likely be based in our London office in UK, but other DNVGL locations may be considered for the right candidate. Our Technical Support Team currently has a presence in Houston, London, Dubai, KL and Shanghai).

    You are now invited to become part of this dynamic business unit.

    The position reports to the Head of Department of DNV GL Digital Solutions who is located in our office in London.

    Key tasks:
    The Technical Support Engineer, Plant Ecosystem willl be responsible for:

    • Handling customer support queries from start to finish via email, web and telephone
    • Delivering customer training and webinars
    • Demonstrating software and delivering pre-sales support
    • Visiting customers as the need arises
    • Performing internal and external presentations (for example at user conferences)
    • Liaising with colleagues in second line support to resolve complex questions
    • Tracking support calls to conclusion and performing follow-up analysis
    • Relaying customer feedback and experiences into product development plans
    • Software testing
    • Up to 50% travelling required at times (max. 2 weeks per month)

    Position Qualifications

    • Bachelor’s or Master’s degree in a scientific or engineering discipline – typically Chemical Engineering, Process Engineering or similar
    • Excellent command of English language, both written and verbal
    • Proven IT skills (software and/or hardware), coupled with a strong aptitude towards solving technical IT challenges and a strong desire to learn
    • Professional experience likely to be in the range 1-5 years, preferably with prior experience of working directly with customers. We place great emphasis on the interpersonal skills required, so newly graduated personnel with the right outlook and interests are strongly encouraged to apply.
    • High standards of professional integrity, and willingness to set an example to others
    • Well motivated, dependable and able to work both alone and with others
    • Knowledge of activities such as chemical process risk analysis, safety engineering and environmental impact analysis would be a distinct advantage
    • Willingness to travel (mainly Europe, though occasional travel to US, Asia and Middle East should be expected)
    • Strong interpersonal skills and genuine desire to help customers’ solve their software questions
    • Attention to detail and a curious nature – ability to get ‘under the hood’ of why things work the way they do

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business. 

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight. 

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

     

    DNV GL is a world-leading provider of digital solutions for managing risk and improving safety and asset performance for ships, pipelines, processing plants, offshore structures, electric grids, smart cities and more.


    Our open industry platform Veracity, cyber security and software solutions support business-critical activities across many industries, including maritime, energy and healthcare. 

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