• CRM Application Support

    Location US-TX-Katy
    Requisition ID
    Business Area
    Global Shared Services
    Information Technology/Software Development
    Position Type
    Permanent employment
  • Local Unit & Position Description

    Brief Team and Position Summary


    DNV GL – Global Shared Services IT North America is seeking to fill the role CRM Application Support. The CRM Application Support role will be working in GSS IT, reporting to Head of Applications Support (UK, US, MEA and Singapore). Part of a Global CRM Support team is based in Shanghai, Norway and US.  This position is based out of our Katy, TX office (Houston, TX area).  **This is not a remote position.** 


    Tasks May Include:

    • Coordinate support activities with all support hubs world-wide
    • Provide 2nd and 3rd line application and process support to the users
    • Keep Support documentation up to date
    • Participate in problem and change management of the applications
    • Contribute to enhancing the applications to improve our business unit’s competitive edge
    • Contribute to enhancing the users’ application knowledge through dedicated application support web sites
    • Support and monitor the business units' usage of the applications
    • Participate in user acceptance testing
    • Work closely with our main partners for software development; Deloitte, Infosys, and Digital Solution
    • Depending on competence; participate in or manage projects related to the development, maintenance or testing of systems within own unit or other GSS IT units

    Position Qualifications


    • Minimum of a High School Diploma or Equivalent
    • Fluency in English – spoken and written; the working language is English
    • Minimum 3 years of experience with Application support (CRM experience is preferred)
    • Must have experience with system integrations
    • Must have knowledge of Oracle Cloud applications
    • Must be familiar with IT and IT processes
    • Good understanding of ITIL processes is preferred
    • Have good communication skills
    • Enjoy working in an international environment
    • Have a systematic and analytical approach to tasks at hand
    • Be service-oriented and have a proactive attitude
    • Have an ability to work individually, and at the same time maintain a high team spirit
    • Enjoy new challenges and personal drive to achieve our objectives
    • We conduct a pre-employment background check and drug screen



    Immigration-related benefits (for example, visa sponsorship) are not available for this position


    Opportunities Beyond Business

    Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.

    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.  For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf


    Local employment conditions apply.



    Please visit our website at www.dnvgl.com



    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.


    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.


    The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.


    GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.


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