• Medical Services Customer Representative

    Location US-TX-Katy | US-Nationwide | US-OH-Milford | US-CA-Oakland | US-AZ-Phoenix | US-OH-Dublin
    Requisition ID
    Business Area
    Business Assurance
    Administrative / Support
    Location Details
    Remote position and can be located anywhere in the U.S.
    Position Type
    Permanent employment
  • Local Unit & Position Description

    Brief Team and Position Summary


    DNV GL – Business Assurance group is seeking to fill the role of Medical Services Customer Representative to join our North America team. This is a remote position and can be located anywhere in the continental United States.


    The Medical Services Customer Representative position joins the Medical Device Certification scheme, leading sales and customer service of medical devices and/or management system certification according to Medical Device Directive 93/42/EEC, Medical Device Regulation 2017/745, and ISO 13485:2016.


    Tasks May Include

    • Develop and manage sales campaigns for medical device services in conjunction with BA Sales & Marketing Team
    • Management of customer processes including quoting, contract administration, planning/scheduling, processing of audit/assessment reports and certificates
    • Preparation of customer quotes, certification agreements, customer correspondence, periodic sales and project status reports
    • Implements sales campaigns, follow-up with sales leads and RFQ inquiries, Interface with medical technical production personnel for development of certification proposals & quotes, send and follow-up sales proposals with customer, processes accepted quotes, planning and scheduling of audit/assessment activities, manages internal service requests with the DNV GL certification/notified bodies

    Position Qualifications


    • High School Diploma or equivalency.  Some secondary education in relevant business or science studies will be a plus.
    • 3 years in related medical device certification industry, preferably in sales or customer management.
    • Proficient with MS Word, Excel, Outlook,
    • Heavy focus on verbal and written communication skills, good presentation abilities, history of self-managed work schedule, basic understanding of certification processes and medical device industry
    • Travel requirement (10% of the year) mostly training or meetings etc..
    • Job duties require ability to work in an office setting (home or corporate) and sit, stand, for long intervals.
    • Must possess a valid driver’s license and can rent and drive a car and travel on public conveyances when required.
    • We conduct a pre-employment background check and drug screen. 

    Preferred Skills

    • Bachelor Science in medical science related, biology, electrical engineering a plus.
    • Preferred demonstrated sales and/or operations success in Management Systems Certification (minimum 3 years)
    • Preferred experience selling into the Medical Device sector.
    • Knowledge of and/or experience with ISO standards,
    • Knowledge / experience with CRM system and overall sales processes applicable to professional services.



    Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.

    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.  For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf



    Local employment conditions apply.


    Please visit our website at www.dnvgl.com

    Company & Business Area Description

    Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.


    Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.


    Originated in 1864, DNV GL operates globally in more than 100 countries with our 15,000 professionals dedicated to helping our customers make the world safer, smarter and greener.


    As a world-leading certification body, we work with companies to assure the performance of their organisations, products, people, facilities and supply chains through certification, verification, assessment and training.  As part of the larger DNV GL Group, our 2,000 Business Assurance employees worldwide help our customers build sustainable business performance and create stakeholder trust.  We promise to be focused on your future.


    With more than 70,000 certificates issued worldwide, our name evokes a strong commitment to safety, quality, and concern for the environment. For years, we have been the preferred certification partner for many Fortune 500 companies, as well as for medium and smaller businesses.  


    With our extensive local presence, consolidated global experience across industries and acknowledged technical competence, we are an ideal partner for companies in all sectors. We partner with our customers to help them create value while meeting the world’s economic, social and environmental needs.


    Through our certification, verification, assessment and training services, we assure the performance of our customers’ organisations, products, people, facilities, and supply chains.  Working with companies in most industries, and some of the world’s leading brands, in practice, we are virtually everywhere.

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