• Technical Support Engineer

    Location US-PA-Mechanicsburg
    Requisition ID
    2018-11826
    Business Area
    Software
    Category/Discipline
    Technical Support
    Position Type
    Permanent employment
  • Local Unit & Position Description

    DNV GL – Digital Solution’s Pipeline Ecosystem group is seeking an entry level Technical Support Engineer to join our Customer Excellence team. The Customer Excellence department is responsible for supporting and training clients of our Synergi Gas software all around the world. This position is based out of our Mechanicsburg, PA office.
     
    Tasks May Include
    • Responsible for providing timely and thorough responses to technical inquiries arriving via phone or email.
    • Educate users on how to optimize their experience with the software by conducting multi-day classroom training at the Mechanicsburg, Pennsylvania office as well as at client sites
    • Provide manual product testing and ensure the client viewpoint is represented as the product continues to be enhanced
    • Update and add FAQ documents for internal and client use
    • Develop and record product videos to assist clients with self-help support
    • Develop and maintain client relationships

     

    Position Qualifications

    Position Qualifications
    • Bachelor's degree in Engineering required
    • Excellent ability to prioritize work while juggling multiple tasks & client request
    • Experience with presenting to adult learners
    • Proficiency with Microsoft Office suite
    • Competent skills with Salesforce CRM
    • Experience with Camtasia or other video production software
    • Experience in the natural gas industry (distribution, transmission, or gathering)
    • Regular office attendance in professional environment
    • Willingness and ability to travel inside and outside of the United States, up to 25% of the time
    • Strong written and verbal English communication skills 
    • We conduct pre-employment drug and background screening
    **Immigration-related employment benefits, for example visa sponsorship, are not available for this position**
     
    Opportunities Beyond Business
     
    Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.
     
    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.  For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
     
    Local employment conditions apply. 
     
    Please visit our website at www.dnvgl.com
     

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

     

    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

     

    DNV GL is the world-leading provider of software for managing risk and improving asset performance in the energy, process and maritime industries. Our solutions support a variety of business critical activities including design and engineering, risk assessment, asset integrity and optimization, QHSE, and ship management. Our worldwide presence facilitates a strong customer focus and efficient sharing of industry best practice and standards.

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