• Customer Care & Planning F&B Iberia Officer

    Location ES-Barcelona
    Requisition ID
    Business Area
    Business Assurance
    Administrative / Support
    Position Type
    Permanent employment
  • Local Unit & Position Description

    We are looking for a Customer Care & Planning F&B Iberia Officer in our office in Barcelona, Spain who will support our team in scheduling of audits/assessments, distributing the activities in sustainable way according to the established rules, targets and goals and ensuring that are performed in compliance with standards/protocols requirements, DNV GL policies and customers' needs expectations.

    The major areas of responsibility are:

    • Plan audits/assessments in compliance with standards/protocols requirements and DNV GL Business Assurance.
    • Prepare and send planning communication to clients.
    • Quote the New iter and Recertification projects according to the standards rules and DNV GL Business Assurance. Monitoring of missing answers on missing TR / QCT / SA incomplete etc.
    • Preparation of CP and management of CP in reverted, follow up on quotes.
    • Update the database and keep it updated with all subsequent changes to clients (Data Quality)
    • Support certificate issues process (reverted, closure of projects, withdrawal, iter declarations, TR request).
    • Analysis of data useful for the Forecast process.
    • Monitoring of chargeability.
    • Correction of Invoicing incidents
    • Keep update on new procedure/transition
    • Respect the deadlines of each activity.

    Position Qualifications

    • Knowledge or experience in food sector
    • University degree
    • Previous experience in planning and quoting
    • Demonstrated administrative background
    • Fluent in Spanish and English
    • Good knowledge of a third European Language (Italian or French preferred)
    • Experience with customer relationship in different channels (telephone, email, chat)
    • Ability to work both independently and in team
    • Willingness to learn and develop

    If you have and kind of disability, do not hesitate to inform us and present your certificate. DNV GL is an employer that offers equal opportunities to everyone, regardless any condition.

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.


    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.


    DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

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