• Operations Manager

    Location UK-London
    Requisition ID
    Business Area
    Business Assurance
    Position Type
    Permanent employment
    Close Date (dd/mm/yyyy)
  • Local Unit & Position Description

    Location & team


    DNV GL's Business Assurance group is seeking an experienced Operations Manager to lead and manage our customer care centre, planning function, technical management as well as the resource base. A professional and efficient delivery is supported by a central planning function and multi skilled team of auditors.


    In the role as Operations Manager you are responsible for cost efficiency, customer care centre response time and data quality, and efficient and timely transformation from sales to revenue. You will ensure service delivery and customer centricity at all levels. You will actively work with development of the needed competences within operations and lead and manage individual performances in your team.


    In this role you will report to the Regional Operations Manager Northern Europe and the position is based in London, UK.


    Tasks may include

    • Ensuring service delivery capacity of the business plans through adequate planning and development of the needed competences
    • Ensuring efficient delivery of all support processes: customer request, quotation, project review, project maintenance, planning, technical review, certificate issuance, invoicing, purchasing, project cancelation etc
    • Responsible for the Revenue and EBITA Target
    • Efficient operation balancing quality, travelling and the use of subcontractors
    • Manage attrition through active leadership and promotion of Customer Service, Customer Satisfaction and quality
    • Ensure data quality, leading and promoting the knowledge and use of NGPS as our Management System for the Operation
    • Lead and manage individual performances of auditors, support officers and planners

    Position Qualifications

    What we’re asking

    • We are looking for candidates with a proven track record of leading and developing an effective operations team.
    • You are an experienced leader with the ability to firmly delegate, motivate and set goals.
    • As a leader, you are a communicative and passionate change driver with a record of hitting personal and team targets in an international B2B environment.
    • A background in certification is an advantage.
    • Your personal characteristics are solution-oriented, organized, ambitious and perseverant.
    • You should have excellent verbal and written communication skills.

    We offer


    A challenging and varied position along with the opportunity to work in a professional, international environment. We provide a world class leadership development programme and you will be part of a dynamic and motivated team.  In this position, you will have the opportunity to really make a difference and directly contribute to the future of our business.


    DNV GL considers diversity strength, and we therefore encourage everybody, irrespective of age, gender, religion or ethnic origin to apply for this position.


    Please note we may close this position earlier in case of finding successful candidates.

    Company & Business Area Description

    Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.


    Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.


    Originated in 1864, DNV GL operates globally in more than 100 countries with our 16,000 professionals dedicated to helping our customers make the world safer, smarter and greener.

    As a world-leading certification body, we work with companies to assure the performance of their organisations, products, people, facilities and supply chains through certification, verification, assessment and training.  As part of the larger DNV GL Group, our 2,000 Business Assurance employees worldwide help our customers build sustainable business performance and create stakeholder trust.  We promise to be focused on your future.


    With more than 70,000 certificates issued worldwide, our name evokes a strong commitment to safety, quality, and concern for the environment. For years, we have been the preferred certification partner for many Fortune 500 companies, as well as for medium and smaller businesses. 


    With our extensive local presence, consolidated global experience across industries and acknowledged technical competence, we are an ideal partner for companies in all sectors. We partner with our customers to help them create value while meeting the world’s economic, social and environmental needs.


    Through our certification, verification, assessment and training services, we assure the performance of our customers’ organisations, products, people, facilities, and supply chains.  Working with companies in most industries, and some of the world’s leading brands, in practice, we are virtually everywhere.

    Equal Opportunity Statement

    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed