• Account Representative

    Location US-TX-Katy
    Requisition ID
    2019-13564
    Business Area
    Business Assurance
    Category/Discipline
    Business Support
    Position Type
    Permanent employment
  • Local Unit & Position Description

    Brief Team and Position Summary

     

    DNV GL – Business Assurance group is seeking a team member in our Account Representative position.  This position will be based in Katy, TX and report directly into the account manager for the sector.

     

    Tasks May Include

     

    For the Account Representative, the primary function of this role is to act as a single point of contact for their clients and the internal processing of their accounts as detailed below.  The target is to ensure excellent service standards and maintain high client satisfaction.

     

    • Provide a high level of customer service in which dedicated support and interaction with our clients is the focal point. This is to include processing internal and external requests associated with the client.

     

    • Perform quoting work associated with individual clients
      • Work with the sales team from the initiation of the quote through signed contract
      • Work with the technical department to ensure that scope and assigned codes meet accreditation requirements
      • Prepare quotes as per relevant requirements
      • Review and process signed contracts into new projects within CRM (Customer Relationship Management Database)

     

    • Perform scheduling work associated with individual clients
      • Coordination between auditor and client to setup schedule
      • Coordination with other global scheduling units to facilitate the planning process
      • Schedule audits and/or audit cycle as per individual scheme requirements

     

    • Perform certificate issuance work associated with individual clients
      • Work with sector management to ensure all required audit documents are submitted into CRM
      • Perform administrative review and submit finalized certification packages for technical review
      • Assist with resolving any questions/conflicts in regards to the Certification Process
      • Issue certificates as per relevant requirements

     

    • Other Tasks
      • Resolve client inquiries through direct phone conversation (not email)
      • Enter and maintain all related data into the CRM database for each client
      • Work with sales, technical, auditors, and sector management to meet client goals
      • Must be dynamic and able to adapt to changes in process
      • Achieve and provide data for all associated KPI’s

    Position Qualifications

    Requirements

    • High School Diploma or GED. Bachelor’s Degree is Preferred
    • 3 years’ experience in advanced customer service in an office environment (including High call volume, constant interaction with clients, and addressing client enquiries and effective listening)
    • Project/Account management experience with full ownership of long term clients - preferred
    • Demonstrable verbal and written communication skills
    • Basic level in Microsoft Office, including Microsoft Excel and Microsoft Word Required.  Intermediate or higher is preferred. 
    • Experience within specific sector and/or DNV-GL accreditation systems is a plus
    • We conduct a pre-employment background check and drug screen 

     

     

     Immigration-related benefits (for example, visa sponsorship) are not available for this position.

     

    Opportunities Beyond Business


    Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV GL offers a congenial working environment, competitive salaries, and an exceptional benefits package.

    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, national origin, disability or protected veteran status.  For more information about your rights under the law, see: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

     

    Local employment conditions apply.

     

    Please visit our website at www.dnvgl.com

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

     

    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

     

    DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

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