• Service Excellence Communication Expert

    Location PL-Gdynia
    Requisition ID
    2020-13710
    Business Area
    Global Shared Services
    Category/Discipline
    Information Technology/Software Development
  • Local Unit & Position Description

    We are looking for a highly-motivated individual for the position as Service Excellence Communication Expert. As the role is based in the IT Core Applications team, you will work in partnership with different colleagues and expert teams around the globe. You will have the opportunity to deepen all your communications skills and work with IT, HR, Finance and Business specialists from different locations.

     

    Main responsibilities:

    • Support and improve internal processes of communication with customers and stakeholders
    • Challenge, develop and improve existing processes and share with the team members with special focus on processes facing customers
    • Identify strategies and tools to improve the quality of services
    • Look into new tools and determine how they can improve internal and external processes
    • Devise new, creative forms of communication and concepts to increase management-employee connections, maintain overall staff engagement, focus on specific culture related topics, etc.
    • Look for most efficient multi-channel communications for support
    • Draft, write and/or revise required communication and ensure review for accuracy by the different stakeholders
    • Help with organising IT events from concept through delivery including trainings, workshops, networking events etc.
    • Embed customer centricity in the services delivered
    • Put special focus on ERP application super user (key users) community to make sure that their cooperation with IT is highly efficient

    Position Qualifications

    • Excellent communication and presentation skills
    • Particularly - excellent writing skills: articles, interviews, blogs, news, features
    • Solid experience in planning and organising, with the ability to focus on the task at hand and deliver on time
    • Fluent in written and spoken English – this is a must

    Some examples of required personal qualifications (but not exhaustive):

    • You are a team player and self-driven
    • You are open-minded, solutions-oriented and flexible
    • You are not afraid to deal with difficult situations
    • You are confident in working in dynamic environment
    • You have experience in working with people from different cultures and geographies
    • You are honest, open and committed to DNV GL’s visions and values

    DNV GL offers to the successful candidate:

    • Permanent employment contract with trial period
    • Thorough onboarding process
    • Great working atmosphere and support from your colleagues
    • Modern working environment at Łużycka Office Park in Gdynia

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business. We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification and supply chain services to customers across a wide range of industries. Operating in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

    Equal Opportunity Statement

    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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