• Key Account Officer

    Location NL-Barendrecht
    Requisition ID
    2020-13923
    Business Area
    Business Assurance
    Category/Discipline
    Project Management
    Close Date (dd/mm/yyyy)
    29/2/2020
  • Local Unit & Position Description

    We are looking for an experienced professional to join our team in Barendrecht as Key Account Officer.

     

    The Key Account Officer (KAO) is the counter part of the Key & Enterprise Customer Manager (KCM/ECM). The KAO supports the K/ECM to assure that operations requirements & needs are reflected in new customer contracts & commitments. Once the customer contract is signed, the KAO is responsible to prepare, coordinate and monitor the customer contracts into execution and manages ongoing delivery.

    The KAO initiates, in close communication with K/ECM and LA, the sales activities to secure and develop existing customers

     

    The role also requires participating in internal business project enhancement activities to secure future revenue growth and satisfied customers.

     

    Main responsibilities include, but are not limited to:

    • Maintain and develop relationships with existing key/enterprise customers in person and via telephone calls and emails
    • Support the KCM and ECM in customer meetings when it comes to finalization and operationalization of customer contracts/Service Delivery Plans
    • Coordinate with customer the amendment of contracts over time, e.g. adding / removing sites, adding/removing standards, transitions to new/other standards, initiate sales of other services (cross selling) etc.
    • Prepare, coordinate and guide the planning together with lead auditors and planning department and assures the administrative set-up in CRM system
    • Together with the K/ECM coordinates all customer related activities as part of a team
    • KAO creates an Service Delivery Plan/Audit Delivery Plan and timely agrees with the customer & LA/PM the sample plan for the upcoming audit cycle
    • Handle and monitor customer inquiries
    • Manage the CRM system, control of sales key figures and data quality, correct set-up of the accounts, projects and activities, and entering data into relevant systems
    • Coordinate the administrative internal processes: processing customer orders / purchase orders, audit planning, technical review and issue certificate, issue of invoicing, data quality etc.
    • Initiates and follows up operational meetings with customers, follows up any customer feedback (incl. complaints) and drives the customer satisfaction improvement

    Position Qualifications

    • Bachelor degree or equivalent
    • Experiences in the development of long lasting customer relationships
    • Experience in Calculation and Quoting, competence in Sales, good knowledge of operational admin processes
    • Knowledge of Business Assurance/Auditing would be of advantage
    • Excellent communication skills - both written and spoken in Dutch and English. Fluent in writing.
    • Able to work both independently as well as in a team
    • Ability to handle internal and external customer needs in a professional matter
    • Ability to work under pressure and manage several on-going projects
    • Work structured and detail-oriented without losing track
    • Service-minded, commercially sensitive customer-oriented, positive and have a high sense of ownership
    • Work constructively, solution-oriented and are a good problem solver
    • Desire and willingness to learn and make improvements
    • Experience in working with various IT-programs (e.g. MS Office)

     

    What we offer:

    We offer a challenging and rewarding position in a modern international company orientated towards the digital future. With us you will find a highly motivated, above-average qualified team, best working conditions and an independent area of responsibility.

     

    • Extensive opportunities to work on your professional and personal development and continuous chances to develop your knowledge and further internal careers
    • An open and informal company culture in which people work hard, but also a lot of social events are organized
    • 38 hour working week and flexible working hours
    • Competitive salary
    • 30 vacation days
    • Premium free Pension Scheme
    • Travel allowance

    For more information about the role, please contact our Operations Manager – Günther Willems:

    Gunther.Willems@dnvgl.com

    +32476354210

    Company & Business Area Description

    DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

    We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

     

    Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

    With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

     

    DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

    Equal Opportunity Statement

    DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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