Junior Service Requests Analyst

Location PL-Gdynia
Requisition ID
2020-14389
Business Area
Global Shared Services
Category/Discipline
Information Technology/Software Development
Posting Position Type
Permanent Employee

Local Unit & Position Description

 

The Service Requests team focuses on executing and analyzing incoming customer service requests for maintaining Oracle Finance and other finance applications.

Service requests origin either from customer request, regular maintenance routines e.g. cost rates entry and ad-hoc tasks placed by other organizations within and outside of Finance Applications Unit e.g. new implementations.

 

We are seeking a Junior Service Requests Analyst
for our Service Requests team based in Gdynia, Poland.

 

 

In your role you will:

  • Support and improve internal processes of customer service requests execution in accordance with SLA agreements and according to best practice
  • Ensure that service requests are accepted, properly classified and handled as per agreed process
  • Perform tasks based on documentation like knowledge base articles
  • Identify strategies to improve the quality and productivity of services
  • Embed customer centricity in the service delivered
  • Develop own knowledge, skills and experience and share with the team members

Position Qualifications

To maximize your chances, you need:

  • Ability to plan & organize own daily tasks
  • Ability to effectively prioritize and escalate customer issues
  • Fluent in written and spoken English
  • Proven track record of having an eye for detail
  • Experience working with Oracle Finance (OEBS)
  • Working knowledge of ITIL processes (nice to have)
  • Experience working with BMC SmartIT (nice to have)

Some examples of required personal qualification:

  • You are a team player and self-driven
  • You are structured, flexible and result oriented
  • You are not afraid to deal with difficult situations
  • You are confident in working in a dynamic environment
  • You are experienced in working with people from different cultures and geographies
  • You are sociable, create a good atmosphere and recognize that feedback is the fuel of high performing teams
  • You are open and honest

Benefits_iCIMS

Company & Business Area Description

We are the independent expert in risk management and quality assurance. Driven by our purpose, to safeguard life, property and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations

 

DNV GL Shared Services organization is a group of experts driven by competence and motivation to support the business areas within HR, Finance, IT and Real Estate Management & Procurement.

What do you value the most?

At DNV GL you can plan a long-term career with countless opportunities for competence development in an atmosphere of mutual care and respect. Here everything starts with we - we trust and support each other, we work together, when we make mistakes, we learn from them - together.

Our most valuable assets are our people, the values we live by and how we translate them into daily life, both personal and professional. Join the company of values and see for yourself that people are what we value the most.

 

 

Meet our employees:

Visit our internet page https://www.dnvgl.pl/companyofvalues to meet our employees and see what they value the most.

Equal Opportunity Statement

DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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