Customer Care Expert

Location DE-Essen
Requisition ID
Business Area
Business Assurance
Customer Service
Location Details
Posting Position Type
Permanent Employee

Local Unit & Position Description

The Customer Care Sales Expert is responsible for securing contracts with our existing customers. Sales activities relate to securing and developing existing customers. This is executed primarily by phone, e-mail or the Internet and in some cases through customer visits, external meetings and events. The role also requires participating in internal business project enhancement activities to secure future revenue growth and satisfied customers.

Other relevant tasks within the department and/or company may occur.


Main tasks in this role:

  • Maintaining and developing relations with existing customers in person and via phone calls and emails
  • Defining accreditation-relevant effort using calculation tools
  • Preparation, creation and active follow-up of offers
  • Sales management for existing customers
  • Handling and monitoring customer inquiries
  • Managing the CRM system, control of sales key figures and data quality, creation of customers and entering data into relevant systems
  • Collaboration with multiple interfaces to bring projects to completion

Position Qualifications

  • Successfully completed administrative education (e.g. Industriekaufmann /-frau) or Bachelor's/Master's degree
  • Experience in the development of long-lasting customer relationships
  • Several years of experience in Sales and basic knowledge of Business
  • Technical background knowledge, as well as professional experience in the industry, would be an advantage
  • Excellent communication skills - both written and spoken
  • Ability to work both independently as well as in a team
  • Ability to handle internal and external customers' needs in a professional matter
  • Ability to work under pressure and manage several on-going projects in parallel
  • Working in a structured and detail-oriented way without losing track
  • Service-minded, customer-oriented, positive and having a high sense of ownership
  • Working constructively while being solution-oriented and a good problem solver
  • Desire and willingness to learn and make improvements
  • Experience in working with various IT-programs (e.g. MS Office)
  • Fluent in German and English (spoken and written)


If you are interested, kindly submit your application in English.



Please be informed you may be requested to provide DNV GL with additional documents for a background check.

Company & Business Area Description

DNV GL is one of the world’s leading certification bodies. We help businesses assure the performance of their organizations, products, people, facilities and supply chains through certification, verification, assessment, and training services. Partnering with our customers, we build sustainable business performance and create stakeholder trust across all types of industries.

Equal Opportunity Statement

DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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