Key Account Manager (Junior to Mid-level) - Maritime - Area UK & Ireland

We are looking for a Key Account Manager (KAM), junior to -midl-level, for Area UK & Ireland. The KAM will report to the Area Business Development Manager and become part of a team of Key Account Managers (KAMs), Account Managers (AMs), and Sales Back Office Experts. The Key Account Manager owns and coordinates the customer relationship for assigned Key Accounts, being responsible to drive business development for NB, TOCA, PSA and Advisory.

Main tasks

• Build and strengthen relations with key decision makers and influencers within the assigned Key Accounts
• Create customer-centric Key Account Plans together with the Account Team
• Ensure strategy execution by cooperating with all virtual teams across DNV GL
• Identify and develop sales opportunities to capture new business and keep track of customer’s existing contract portfolio
• Monitor and report sales funnel and the performance of the assigned Key Accounts.
• Lead and support customer satisfaction review and identify and cascade within DNV GL any major challenges and concerns related to the DNV GL interaction with the account. Follow-up with the findings and ensure that related improvement activities are executed.
• Team up with the Technical Service Manager (TSM) or the equivalent to the TSM to ensure technical support and after sales service beyond the surveyor network, DATE and the Operation Centers.
• Be responsible for the accuracy of customer master data and activity data in the CRM related to the assigned key accounts
• Support with account’s receivables in close cooperation with Finance to ensure timely payment and solution
• Hunt for and drive new business Opportunities beyond assigned key accounts
• Support marketing activities and events within the Area

• Education to degree standard; degree in Marine Engineering or Naval Architecture preferred
• Substantial experience within the maritime industry 
• IT savvy with expertise in all Microsoft applications
• Commercial awareness and a customer centric mindset  
• Ability to travel both domestically and internationally
• Fluent command of English in writing and in speech

Personal qualities

• Self-driven and highly engaged, with the ability to motivate others
• Experience in setting strategic direction
• Excellent communication and influencing skills obtained in a sales/customer relationship management environment
• Strong networking experience within an international context
• Experience in gaining significant customer insight and influencing others to act on those
• High level of personal impact and energy with evidence of dealing with constraints in achieving delivery
• Inspired by taking ownership and working in a global network
• Demonstrated capacity for continuous learning on the job

What we offer

• Lifestyle benefits (26 days of annual leave + opportunity for up to 10 days unpaid leave, sabbatical leave, flexible working options)
• Wellbeing benefits (including Private Medical and Dental Insurance, Medical check-ups, Gym allowance and free fruit)
• Travel benefits (including Season Ticket Loan, Cycle to Work Scheme)
• Life Assurance and employer-matched pension contributions
• Re-imbursement of relevant Professional Membership Fees 

Please note we may close this position earlier in case of finding successful candidates.

DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.

Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.

DNV GL is the world’s leading classification society and a recognized advisor for the maritime industry. We enhance safety, quality, energy efficiency and environmental performance of the global shipping industry – across all vessel types and offshore structures. We invest heavily in research and development to find solutions, together with the industry, that address strategic, operational or regulatory challenges.

DNV GL is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!