Global Service Manager, Supply Chain Assurance Services

Location NL-Arnhem | UK-London | FR-Paris | IT-Vimercate | NO-Høvik | SE-Solna | FI-Espoo | DE-Essen | ES-Madrid | BE-Antwerpen | DK-Hellerup | ...
Requisition ID
Business Area
Supply Chain & Product Assurance
Location Details
Candidates can be based near any of our European offices
Posting Position Type
Permanent Employee

Local Unit & Position Description

In line with DNV’s position as a trusted voice to tackle global transformations, the DNV Supply Chain and Product Assurance division’s (SCPA) ambition is to shape the future of assurance through innovating, developing and growing assurance services in Digital, Supply Chain, Medical Technology & Healthcare and Offshore Aquaculture.


The Global Service Manager, Supply Chain Assurance Services will be a champion for quality and will be responsible for designing, developing and implementing the Supply Chain Assurance process framework and Quality Management within the Supply Chain & Product Assurance division. You will utilize your extensive domain knowledge and accomplished regulatory experience to ensure best practice and continuously look at ways to drive improvements across the organization.


This is an exciting opportunity for a forward-thinking, enthusiastic Governance Manager who is passionate about building trust, enhancing client relationships and upholding standards to the highest level. You will have the opportunity to work alongside a global team of experts and be an influential figure in DNV’s continued success.


Working at DNV enables you to be a part of a purpose driven organisation dedicated to safeguarding life, property and the environment.


In addition to the above, it is also important our Managers achieve wider strategic and objective goals that mirror our Supply Chain & Product Assurance strategy. These include: 

  • Ensuring a culture that embraces best practice and high quality
  • Champion innovation topics and be on a continuous pursuit to develop and enhance our service offering
  • The ability to lead, manage and inspire a global matrix workforce

Tasks may include:

  • Responsible for development and implementation of Supply Chain Assurance Services governance framework and Quality Management within SCPA Organization
  • Act as the interface with Clients (principles / brands) to ensure adequacy and compliance of technical components in our contracts and delivery according to the expectations (framework, protocols, scheme owner requirements and so on)
  • Manage and enhance the DNV’s recognitions, notifications and accreditations related to Supply Chain Assurance services, either through excellent direct relationship management with scheme owners, global brands and corporations, accreditation bodies and other stakeholders or by supporting the unit and our key contact responsible for such relationships
  • Develop and maintain policies and procedures in DMSP (DNV’s Management System for Supply Chain Assurance Services) to ensure compliance with applicable regulatory requirements and standards and ensure adequacy of instructions for specific programs developed by other responsible units and persons within our organization
  • Ensure adherence to the DNV Management System (DMS) principles
  • Structure the management system for easy access to procedures, guidelines and forms
  • Update DNV about changes of governing procedures, instructions, guidelines and forms
  • Support the development and maintenance of instructions, guidelines and forms
  • Perform trainings when needed and ensure effective continuous development programs for assessors and other functions either centrally or by the responsible units for customers and programs
  • Monitor news and updates from external scheme stakeholders (Scheme Owners, Global Brands, Corporations, APSCA, Regulators, Authorities, Accreditation Bodies, IAF, EA, CEOC, etc)
  • Planning, leading and reporting Management Review of the quality system
  • Ensure effective monitoring and review of performance in each scheme and program by supporting responsible units and persons in delivering according to the expectations within programs and schemes
  • Enable and drive implementation of corrective and preventive actions in the Supply Chain Services
  • Ensure good cooperation and communication within Supply Chains Governance functions and in DNV
  • Process ownership for delivery processes associated with the relevant services

Position Qualifications

Demonstrated track record in the following areas:

  • Minimum 5 years of experience in managing supply chain management assessment schemes in the certification industry
  • Strongly familiar with a very wide range of schemes and services in social, ethical, environment, governance and more being used across the industry for assessment of suppliers to global brands and other large corporations in food, consumer goods, electronics, and other products
  • Knowledge of the scheme owners’ processes, bespoke frameworks of global brands and accreditation requirements in the supply chain assessment domain
  • Knowledge of relevant regulatory and statutory requirements for the schemes provided by DNV Supply Chains (and Product Assurance) Organization
  • Ability to lead, coach, mentor and develop others in the network
  • Holds self and others to high standards
  • Ability to work in a fast-paced environment and handle multiple competing tasks and demands
  • Strong understanding of quality management and governance processes
  • Good interpersonal, communication and internal and external stakeholder management skills with ability to drive and achieve results in an independent manner through functions, geographies and stakeholders
  • Extensive international exposure and knowledge with experience of working with teams from across the globe

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.


We are one of the world’s leading certification, assurance and risk management providers. Whether certifying a company’s management system or products, providing training, or assessing supply chains, and digital assets, we enable customers and stakeholders to make critical decisions with confidence. We are committed to support our customers to transition and realize their long-term strategic goals sustainably, and collectively contributing to the UN Sustainable Development Goals.


Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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