Customer Success SCADA Specialist - Renewable Energy

Location US-CA-San Jose | US-TX-Austin | US-MA-Medford | US
Requisition ID
2021-16293
Business Area
Energy Systems
Category/Discipline
Engineering
Posting Position Type
Permanent Employee

Local Unit & Position Description

DNV – Energy’s Green Power Monitor group is seeking a Customer Success SCADA Specialist to join our team. At Green Power Monitor we offer products and services in the renewable energy sector, with a specific focus in the photovoltaic, wind and energy storage space as we are a global technology solutions provider for the renewable energy industry.

The Customer Success SCADA Specialist is responsible for being the company’s direct point of contact with the client for all operational projects along with being the internal customer advocate. This individual will be the subject matter expert with regards to the company hardware devices, software tools, functionality and customization capabilities.

 

This is a remote position based from any location in the continental U.S. (except Colorado).

 

Tasks May Include

  • Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
  • Work with customers to determine their needs and then recommend the right product to solve the customer’s problem
  • Provide prompt responses to customer requests in timely manner via phone calls, video conference, and email
  • Occasional travel and visits to customer locations and project locations may be required
  • Orchestrate customer training sessions to empower customers to be self-sufficient
  • Use company literature and available training resources to stay up to date on product/service features

Position Qualifications

Requirements

  • Associate's Degree required
  • Minimum 1-year experience in a client support or client facing role
  • Working knowledge of popular North American inverter and wind turbine brands
  • Understanding of SCADA and DAS solutions
  • Ability to read, understand, and edit electrical CAD drawings for renewable energy projects
  • Proficient with AutoCAD, Modbus, Python, Javascript, Visio, and others is preferred
  • Comfortable working in outdoor environments as needed
  • Occasional training sessions at GPM office locations required
  • Must possess valid Passport without international travel restrictions
  • Must be comfortable working remotely
  • Must have a home office or office space available if not close to a regional company office
  • NFPA 70E Arc Flash Training, optional
  • NABCEP certification, current or previous, optional
  • Willingness and ability to travel up to 25% of the time
  • Strong written and verbal English communication skills
  • We conduct pre-employment drug and background screening

Preferred

  • Bachelor’s Degree or higher preferred
  • Direct knowledge of competing products, specifically AlsoEnergy, NorCal Controls, Power Factors, WonderWare, or others
  • Bilingual English / Spanish desired

**Immigration-related employment benefits, for example visa sponsorship, are not available for this position**

 

Opportunities Beyond Business

 

Our mission is to safeguard life, property and the environment. By joining us, you will work towards our meaningful vision: to make a global impact for a safe and sustainable future. DNV offers a congenial working environment, competitive salaries, and an exceptional benefits package.

 

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For more information about your rights under the law, see:


https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf


Please visit our website at www.dnv.com

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise, we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world's leading resource of independent energy experts and technical advisors, we help industries and governments to navigate the many complex, interrelated transitions taking place globally and regionally, in the energy industry. We are committed to realizing the goals of the Paris Agreement, and support all stakeholders to transition faster to a deeply decarbonized energy system.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!

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