IT Support Assistant, GLobal Support Desk

Requisition ID
Business Area
Global Shared Services
Technical Support
Position Type
Temporary agency staff
Close Date (dd/mm/yyyy)

Local Unit & Position Description


- Provide 1st line phone and email support in AP time zone for DNV GL users worldwide

  • Create cases for each user request
  • Restore normal service agreed at 1st line as quickly as possible. Typical cases handled in GSD are client site issue, account management, permission management, application installation issue etc.
  • Liaise with specialized support groups to achieve solutions. Make sure all the cases get followed properly.
  • Promote a positive customer experience with IT support.

- Participation in task/projects per requests.

Position Qualifications

  • Have proficiency in English – spoken and written is a must
  • Have relevant computer education with minimum bachelor degree is required
  • Minimum 1-year IT end user support experience
  • Be customer-oriented and have effective communication skills
  • Good at time management
  • Maintain a high team spirit and have a proactive attitude

Company & Business Area Description

DNV GL is a global quality assurance and risk management company. Driven by our purpose of safeguarding life, property and the environment, we enable our customers to advance the safety and sustainability of their business.

We provide classification, technical assurance, software and independent expert advisory services to the maritime, oil & gas, power and renewables industries. We also provide certification, supply chain and data management services to customers across a wide range of industries.


Combining technical, digital and operational expertise, risk methodology and in-depth industry knowledge, we empower our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.

With origins stretching back to 1864 and operations in more than 100 countries, our experts are dedicated to helping customers make the world safer, smarter and greener.


The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.


GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.


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