HR Direct Specialist/ Senior Specialist

Requisition ID
Business Area
Global Shared Services
Human Resources
Location Details
Gdynia, Poland
Position Type
Temporary employment

Local Unit & Position Description

We are seeking Senior Specialist HR Direct for our Global Centre HR. Senior Specialists HR Direct will be part of the HR Direct Team responsible for the delivery of day-to-day quality services to Employees and Line Managers across the organization. In addition, they will be responsible for the service delivery for one of the GSS HR Regions in Europe.


At the outset you will be engaged on challenging project work in HR Direct Team in Gdynia, further planning and maturing the concept and service delivery model within HR Direct services, including analysis and planning, process evaluation and design and data knowledge build up.


This is Time limited contract.


Key Tasks:

  • Coordinate activities supporting Nordics GSS HR Regions;
  • Communicate effectively both verbally and in written form with employees and managers to understand their queries and respond to them in an efficient manner;
  • Provide 1st line support with high attention to time and quality standards;
  • Contribute to the day-to-day activities of the HR Direct team;
  • Work collaboratively with the other team members within the HR Direct Team to share ideas for the continuous improvement of processes in HR Direct
  • Contribute and support HR project activities.

Position Qualifications

  • University degree, preferable within HR, Psychology or Business Administration;
  • Minimum of 3-4 years of experience within HR or Customer Service
  • Excellent English skills – both written and verbal;
  • Previous work experience in Customer Service/BPO environment will be a strong asset;
  • Additional European language skills would be an advantage.

Characteristics of Successful Employees:

  • A caring and respectful team player aligned with the DNV GL company values;

  • Excellent communication skills and cultural awareness;

  • Strong customer service orientation and problem solving ability;

  • Ability to foster positive relationships at all levels of the organization and across multiple locations and countries;

  • Attention to detail and deadlines;

  • Ability to multi-task;

  • Ability to prioritise own workload and manage conflicting deadlines;

  • Willing to share knowledge and support others within a team by delivery of on the job training and coaching.

Company & Business Area Description

Driven by our purpose of safeguarding life, property and the environment, DNV GL enables organisations to advance the safety and sustainability of their business. We provide classification and technical assurance along with software and independent expert advisory services to the maritime, oil & gas and energy industries. We also provide certification services to customers across a wide range of industries.


Combining leading technical and operational expertise, risk methodology and in-depth industry knowledge, DNV GL empowers our customers’ decisions and actions with trust and confidence. We continuously invest in research and collaborative innovation to provide customers and society with operational and technological foresight.


Originated in 1864, DNV GL operates globally in more than 100 countries with our 15,000 professionals dedicated to helping our customers make the world safer, smarter and greener.


The Global Shared Services (GSS) organization within DNV GL provides high quality, cost effective services and processes within Human Resources, Finance and IT, based on requirements defined by the business areas and Group. GSS also develops central competence for distinct services, projects and development and will support policy, procedures and system implementation on a global, regional, and local level.


GSS is about bringing a team of true process experts together, going for professional service levels at industry standards, and offering centers of expertise for competence based advisory. We are driven by people’s competence and motivation to help and support the business areas. As a member of the GSS community you act in a professional, multi-cultural, competent and service oriented environment with good possibilities to enhance your personal competencies and expertise, and to build a strong network with colleagues around the world.


In Poland, DNV GL has a strong presence with more than 300 employees working within Maritime, Business Assurance, Energy, Software and GSS, with GSS IT delivering services to DNV GL worldwide.


GSS is expanding in Poland by building a centre in Gdynia, delivering selected services within HR, Finance, Real Estate Management & Procurement.


We are looking for dedicated employees with strong skill sets, a professional service oriented attitude and team spirit. This is an exciting opportunity to be part of building our new centre and working within an international organization with a globally recognized brand.


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